Privacy Policy

Introduction

HealthyNest is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our nutrition planning service. We understand that privacy is particularly important to our senior community, and we take extra care to ensure your information is handled with the utmost respect and security.

By using our service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our service. We may update this policy from time to time, and we will notify you of any material changes.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when Registration for our service, creating a user account, or contacting us for support. This includes your name, email address, age range, dietary preferences, health goals, and activity level. We also collect information about your food allergies, dietary restrictions, and any specific nutritional requirements you may have.

Usage Information

We automatically collect certain information about your interaction with our service, including pages visited, meal plans downloaded, recipes viewed, and time spent on our platform. This helps us improve our service and provide better recommendations tailored to your preferences. We also collect device information such as browser type, operating system, and IP address for security and technical support purposes.

Communication Records

When you contact our customer support team or nutrition experts, we maintain records of these communications to provide better service and support. This includes email correspondence, chat messages, and feedback you provide about our meal plans and recommendations.

How We Use Your Information

Service Delivery

We use your personal information primarily to deliver our nutrition planning service. This includes creating personalized meal plans based on your dietary preferences, health goals, and nutritional needs. Our registered nutritionists review your information to ensure recommendations are appropriate and safe for your specific circumstances.

Communication and Support

We use your contact information to send you your weekly meal plans, nutritional tips, important service updates, and responses to your inquiries. We may also send educational content about healthy aging and nutrition that we believe will be valuable to you. You can opt out of marketing communications at any time while continuing to receive essential service-related messages.

Service Improvement

We analyze usage patterns and feedback to continuously improve our service quality. This helps us understand which meal plans are most popular, identify areas for improvement, and develop new features that better serve our community. All analysis is conducted in aggregate form to protect individual privacy.

Information Sharing and Disclosure

Service Providers

We work with trusted third-party service providers to deliver our service effectively. This includes email service providers, hosting companies, and payment processors. These providers are contractually obligated to protect your information and use it only for the specific services they provide to us. We carefully vet all service providers to ensure they meet our high standards for data security and privacy protection.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities. This includes compliance with legal processes, protection of our rights and property, and ensuring the safety of our users and the public. We will make reasonable efforts to notify you of such disclosures unless prohibited by law.

Business Transfers

In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the new entity. We will provide notice of such transfer and ensure that the receiving party agrees to protect your information according to substantially similar privacy standards.

Data Security

We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, regular security audits, and staff training on privacy protection. We use industry-standard SSL encryption for all data transmissions and store your information in secure, access-controlled environments.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to improve our security measures and respond quickly to any potential threats.

Your Rights and Choices

Access and Correction

You have the right to access, update, or correct your personal information at any time. You can do this through your account settings or by contacting our support team. We will respond to your requests promptly and provide assistance with updating your information to ensure your meal plans remain accurate and relevant to your current needs.

Data Deletion

You have the right to request deletion of your personal information, subject to certain legal and contractual obligations. When you request account deletion, we will remove your personal information from our active systems while retaining necessary records for legal compliance purposes for the minimum time required by law.

Communication Preferences

You can control the types of communications you receive from us by updating your preferences in your account settings or using the unsubscribe links in our emails. You will continue to receive essential service-related communications even if you opt out of marketing messages.

Contact Information

If you have any questions about this Privacy Policy, our data practices, or would like to exercise your privacy rights, please contact our Privacy Team. We are committed to addressing your concerns promptly and transparently. For general inquiries about our service, you can also reach out to our customer support team, who can assist with privacy-related questions or direct you to the appropriate resources.